Public Services, Public Acceptance, and Satisfaction: Macro Evaluation of Government Services in Sigi Regency

Integrating e-government public transactional services into public authority workflows

Documents submitted by citizens through electronic services, deployed in the context of e-government, must usually undergo processing by some organisational information system in order to complete the citizens’ requests and for the reply to be returned to the citizen. The integration, however, of the e-service delivery platform and the organisational information system is often hindered for a n...

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

the impact of e-readiness on ec success in public sector in iran the impact of e-readiness on ec success in public sector in iran

acknowledge the importance of e-commerce to their countries and to survival of their businesses and in creating and encouraging an atmosphere for the wide adoption and success of e-commerce in the long term. the investment for implementing e-commerce in the public sector is one of the areas which is focused in government‘s action plan for cross-disciplinary it development and e-readiness in go...

Conceptualizing Public Service Value in E-government Services

Given the substantive investments that governments are making in information technology and the development of e-government channels to improve interactions with citizens, there is increasing interest in determining whether these investments are paying off, and encouraging citizen use of and migration to less costly e-channels. For research on e-government to advance, it is imperative that we g...

Identifying Platform-Based Services in Iran’s Public Libraries

Abstract Purpose: The purpose of this study is to identify platform-based services and their priorities in order to apply them in Iran’s public libraries. Method: This research is an applied study in terms of purpose, including a mixed approach in terms of the research framework. First, the platform-based services were identified through using the meta-synthesis method. Then, after searching ...